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qw77 collects only the account and transaction data needed to run your wallet, process Nagad and Rocket deposits, and keep your session secure. This policy tells you exactly what we collect, why we keep it, and what you can do about it — access depends on your local law and eligible regions.
When you open an account with qw77, we collect the details you enter during registration — your name, contact address, and the mobile wallet identifier you use to fund your account, whether that is Nagad or Rocket. We also record transaction references tied to each deposit or withdrawal so that your account history stays accurate and traceable. During your session, our servers log device type, browser version, and the pages you visit so we can identify errors and maintain site performance. We do not sell this information to third parties, and we do not share it with advertisers. Retention periods vary by data type: active account records are kept while your account remains open; transaction logs are held for the period required by the applicable financial record-keeping obligations in the regions where we operate. You can ask us to review what we hold about you at any time using the contact routes listed in this policy. Access to the platform and the protections under this policy depend on your local law and the eligible regions in which the site operates. Where local regulation sets a different standard, that standard applies.
Each Nagad deposit creates a transaction reference stored against your account. This record lets you verify the deposit landed correctly and gives our support team a traceable entry when you raise a query.
If you use Rocket, the mobile number tied to that wallet is stored as a payment identifier only. We do not store your Rocket PIN or any credential beyond what is needed to match the transaction to your account.
Device type, browser session data and page-visit records are kept to maintain site stability. These logs are not used for marketing profiling and are not shared with advertising networks.
Your name and contact details entered at registration are held for the lifetime of your account and for the retention period required by applicable rules in your eligible region.
This policy covers the data qw77 processes directly — your account records, wallet transaction references, and site activity logs. It does not extend to third-party services you reach through links on the site, nor to the data practices of mobile wallet providers such as Nagad or Rocket, whose own terms govern that relationship. Understanding the boundary between what we control and what we do not helps you know where to direct a question.
Login attempts, session tokens and device identifiers linked to your account login are within scope. We process this data to keep your account accessible and to detect unusual access patterns that may indicate a security issue.
Deposit and withdrawal references generated through Nagad or Rocket are within scope. We hold these records to reconcile your account balance and to respond to transaction queries you raise with support.
Pages you visit and game categories you browse — such as slots or live casino tables — are logged in aggregate. This data informs site performance decisions but does not build an individual behavioural profile for sale.
External wallet providers, payment processors and any linked third-party sites operate under their own privacy terms. qw77 cannot accept responsibility for how those services collect or use your data once you leave our platform.
You have concrete actions available to you regarding the data we hold. First, you can request a summary of the account and transaction records stored against your profile — submit this through the support contact route listed below and we will respond through the same channel. Second, if any registration detail is incorrect — a name spelling, a contact address, or a wallet identifier — you can ask us to correct it; the correction request should include the account identifier and the specific field to be changed. Third, if you want to understand why a particular piece of data is being held, you can raise that question and we will explain the basis. Finally, if you believe your data is being handled in a way that does not match this policy, you can escalate using our published contact path. Eligibility for specific rights may vary depending on the applicable rules in your region.
Submit a data-access request through our published support channel. Name the account identifier and the scope of records you want reviewed. We respond through the same channel you used to contact us.
If a name, contact detail or wallet identifier stored on your account is wrong, send a correction request specifying the field and the correct value. We update the record and confirm once it is done.
If you are unsure why a particular data point is stored — such as a historic Rocket transaction reference — ask us directly. We will identify the basis and the retention period that applies to that record.
If you believe this policy has not been followed correctly, use the contact path in the support section below. We treat escalations as priority queries and will trace the specific record or event you identify.
If you have a question about how your data is handled, need to submit a data-access or correction request, or want to raise a concern about this policy, use one of the contact routes below. We handle policy queries through the same support paths as account and payment questions — you do not need a separate channel. When you contact us, include your account identifier and a clear description of the data or policy question so we can route it to the right place without delay.
Open the chat widget on the qw77 site while logged in. State that your query is a privacy or data question and include your account identifier. This is the fastest route for straightforward data queries.
Send your privacy or data request to our published support email address, which is shown in the contact section of your account area. Include your account identifier and the specific record or policy point your question relates to.
The Help Centre accessible from your signed-in account area contains published articles on data access and account record requests. Start there for standard questions before opening a direct support ticket.
qw77 uses standard technical controls to protect the data stored against your account. Sessions are protected through encrypted connections, and account access requires authentication on each login. Cookies are used to maintain your session state and to record site-performance metrics; they are not used to build advertising profiles. If you clear cookies or switch browsers, you will need to log in again — your account data is not affected. We retain active account data for as long as your account remains open and transaction logs for the period required by applicable financial record-keeping rules. When an account is closed, data is held only for the minimum period the applicable rules require, then removed from active systems.
All data exchanged between your device and qw77 — including Nagad and Rocket transaction references — travels over an encrypted connection. This applies on both mobile browsers and desktop.
We place session cookies to keep you logged in and performance cookies to identify page errors. No advertising cookies are set. You can clear cookies through your browser settings; doing so ends your current session.
Active records stay while your account is open. After account closure, we hold data only for the period required by applicable rules in your region, then remove it from live systems. You can ask for a timeline via support.
To correct or update any stored detail — wallet identifier, contact address or account name — send a change request through live chat or email. We confirm the update once it is applied to your account record.
The questions below cover the data and access topics we hear most often. If your question is not answered here, use the live chat or email route in the support section above.
We collect the name, contact details and mobile wallet identifier you enter during registration — for example your Nagad or Rocket number — plus session and device data generated while you use the site. We do not collect payment credentials such as wallet PINs.
Transaction references are stored against your account and used only to reconcile your balance and respond to queries. We do not share these records with advertisers or unrelated third parties. The wallet provider's own terms govern what they record on their side.
Active data is held while your account is open. After closure, records are kept only for the minimum period required by applicable financial record-keeping rules in your eligible region. Once that period ends, the data is removed from active systems.
Contact us via live chat or the support email address shown in your account area. State that you are making a data-access request and include your account identifier. We will respond through the same channel with the records in scope.
Yes. Send a correction request through live chat or email identifying the specific field and the correct value. We apply the update and confirm once it is done. Do not include your wallet PIN or password in the message.
No. Once you follow a link to an external site — including mobile wallet provider pages for Nagad or Rocket — that site's own privacy terms apply. We have no control over how external services collect or use your data.